S: The latter one, please. Does the rate include the furniture?

  要后者吧。价格包括家具的租金吗？

C: Yes. Would you like to make a guaranteed reservation with your credit card?

  包括的。 您要不要用信用卡来做担保预订呢？

S: Alright. Do you accept American Express?

  好的。你们接受美国运通卡吗？

C: Yes. May I know the number?

  接受。请问号码是多少？

S: It’s 9934256.

  9934256。

C: 9934256. May I have your passport number?

  9934256。请问您的护照号码是多少？

S: A20395.

  A20395。

C: A20395. Thank you. Let me repeat your reservation: a conference room for Mr. Eric Smith, at US$2,480 per night, on Sunday, Nov. 23rd, from 5 pm to 9:30 pm. Is that right?

  A20395，谢谢。我重复一下您的预订：艾瑞克·史密斯先生订的会议室，每晚2480美元，时间是11月23日星期天，下午5点至9点30分。是这样吗？

S: Yes.

  是的。

C: My name is Nancy Stone. Please just call me if there is anything I can help. Thank you for calling and we look forward to serving you.

  我的名字是南希·史东。如果有什么我能效劳的，请告诉我。感谢您的来电，我们期待为您服务。

3. Booking Flight Tickets 预订机票

C: Clerk of Ticket Service Center 票务服务中心    G: Guest 客人

C: Good afternoon. What can I do for you?

  下午好，有什么能为您效劳？

G: Is there any flight to Shanghai on February 22nd?

  2月22日有飞往上海的航班吗？

C: For what time, please?

  请问是在什么时间的呢？

G: From 9 am to 2 pm.

  从上午9点到下午2点。

C: Let me see. Yes, there are three flights: 9 o’clock, 11:45 and 13:30.

  让我看一下，有三次航班：9点整的、11点45分的和13点30分的。