试点改革人民陪审员和人民监督员制度，公民陪审和监督权利得到进一步保障。2015年4月，全国人大常委会通过《关于授权在部分地区开展人民陪审员制度改革试点工作的决定》。2015年5月，最高人民法院、司法部联合发布《人民陪审员制度改革试点工作实施办法》，在10个省（自治区、直辖市）50个法院实行人民陪审员制度改革试点。截至2015年，试点法院新增选人民陪审员7800多人，人民陪审员总数增至法官总数的约4倍。2015年，全国人民陪审员共参审案件284.6万件。山东省东营市中级人民法院吸收人民陪审员参与审理倪发科受贿、巨额财产来源不明案，是人民陪审员首次参审重大职务犯罪案件。2014年9月，最高人民检察院、司法部在北京等10个省（自治区、直辖市）联合开展人民监督员制度改革试点，按照新的改革要求组织监督案件1505件。全国各级检察机关目前共有人民监督员1.5万多人。2012年至2015年，人民监督员共监督检察机关查办职务犯罪案件中“拟撤销案件”和“拟不起诉”两类案件8161件。其中，对216件案件提出不同意检察机关拟处理决定的意见，检察机关采纳109件，采纳率达50.5%。对属于人民监督员监督范围的其他9种情形提出监督纠正意见1040件。

　　进一步推进涉诉信访法治化，权利救济途径更加完善。建立健全涉法涉诉信访工作机制，按照“诉访分离、有序分流、依法解决”的原则，规范涉法涉诉信访工作的受理范围、标准、程序和工作职责，整合来信、来访、电话、网络、视频等诉求表达渠道，推进综合性受理平台建设，保障人民群众依法表达诉求权利。组织律师参与信访接待、代理信访案件，增强化解信访问题的公信力。2014年2月，最高人民法院开通网上申诉信访平台。2014年5月，最高人民法院开通远程视频接访系统，截至2015年完成接谈8200余件。2015年，最高人民法院接待群众来访人数同比下降12%。最高人民检察院建成全国四级检察机关全联通的远程视频接访系统。2015年，各级检察机关共接收、办理群众信访114.8万件次。2012年至2015年，司法部共接待来访群众19788人次，登记来访6537件（次），收到群众来信73843件，涉及司法行政系统的群众来信10337件。

Conduct pilot programs to reform the system of people's assessors and supervisors, and ensure citizens' right to act as assessors and supervisors. In April 2015, the Standing Committee of the National People's Congress (NPC) issued the Decision on Authorizing the Implementation of the Pilot Program to Reform the System of People's Assessors in Certain Areas. In May 2015, the Supreme People's Court and the Ministry of Justice jointly issued the Measures on Implementing the Pilot Program to Reform the System of People's Assessors, rolling out reform at 50 courts in 10 provinces (autonomous regions and municipalities directly under the central government). By 2015, these courts had welcomed 7,800 new people's assessors, four times the number of judges. In 2015, people's assessors took part in the trial of 2,846,000 cases. At the Dongying Intermediate People's Court of Shandong Province, people's assessors participated in a major work-related crime for the first time when hearing the trial of Ni Fake for accepting bribery and obtaining significant revenues from unclear sources. In September 2014, the Supreme People's Procuratorate and the Ministry of Justice jointly launched a pilot program to reform the system of people's supervisors in Beijing and nine other provinces (autonomous regions and municipalities directly under the central government), supervising the handling of 1,505 cases according to the new reform requirements. Currently there are 15,000 people's supervisors at all levels of procuratorial organs. In 2012-2015, people's supervisors participated in 8,161 cases of work-related crimes, which are under the categories of "might be revoked" and "might not be prosecuted." Of the 216 cases in which people's supervisors gave opinions different from the preliminary decisions of procuratorial organs, 109 cases, or 50.5 percent, were ruled in favor of the people's supervisors. People's supervisors also presented 1,040 opinions regarding the nine situations within their supervisory scope.

Appropriately handle letters and visits involving lawsuits in accordance with the law, and improve the channels of rights relief. A working mechanism of handling letters and visits involving lawsuits has been established, which runs according to the principles that litigation and letters and visits are separated, that letters and visits are divided in an orderly manner, and that letters and visits are handled in accordance with the law. There has been greater standardization in the scope, procedure, and responsibilities involving letters and visits concerning lawsuits. More channels are now available for people to air their grievances, including letters, visits, telephone calls, the internet, and videos, and integrated online platforms have been introduced for this purpose, ensuring that the people have access to claim their rights in accordance with the law. Lawyers have been invited to participate in activities of receiving letters and visits, and act as agents to handle them, in a way that strengthens public faith in the letters and visits system.

The Supreme People's Court opened an online platform for complaints and appeals in February 2014, and an online video system to receive complaints and appeals in May of that year, which handled a total of 8,200 cases by 2015. In 2015, visits to the Supreme People's Court of those who were seeking legal justice to their own case dropped by 12 percent on a year-on-year basis. The Supreme People's Procuratorate established an online video system to receive appeals, which connects procuratorial organs at all four levels. In 2015, procuratorial organs at all levels received and handled 1,148,000 letters and visits. In 2012-2015, the Ministry of Justice received 19,788 people, registered 6,537 visits, and received 73,843 letters, including 10,337 letters on matters relating to the administrative organs of justice.