加强对企业职工的人文关怀。近年来，针对个别企业用工方面存在的问题，中国各级政府采取积极措施，督促、倡导企业切实加强对职工的人文关怀，改善职工生产生活条件，完善职工诉求表达机制，建立职工交流互助平台，开展职工心理健康咨询服务。同时积极引导社会舆论，努力形成共建和谐劳动关系的良好社会氛围。
公正及时解决劳动人事争议
通过调解仲裁解决劳动人事争议，是一项具有中国特色的权益救济和保障制度。仲裁委员会由政府行政主管部门代表、工会代表和用人单位代表三个方面组成，以保证争议案件审理过程的透明度和公正性。截至2009年底，中国共有仲裁办案机构4800多个、仲裁员3.3万人。
China is showing more care for enterprise employees. In recent years, the Chinese government has adopted active measures to deal with the misconduct of some enterprises in labor employment, urged them to give more care to the well-being of workers, improve their employees’ working and living conditions, improve the mechanism for workers to voice their demands, establish platforms for workers to communicate with and help each other, and provide psychological and health consultation services for employees. Meanwhile, China properly guides public opinion with a view to creating a favorable social at-mosphere conducive to the building of harmonious labor relations.
Settling labor disputes fairly and promptly
Settling labor disputes through mediation and arbitration is a reme-dial system with Chinese characteristics for safeguarding legitimate rights and interests of employees. To guarantee fairness and transpar-ency in dealing with labor dispute cases, arbitration commissions are composed of three parties, namely, the representatives of appropriate departments of the government, trade unions and employers. By the end of 2009, China had 33,000 arbitrators in some 4,800 arbitration organizations.
劳动人事调解仲裁工作遵循公正原则，鼓励协商，先行调解，及时妥善处理劳动人事争议，维护当事人合法权益。2009年，全国各级劳动人事争议仲裁机构共处理劳动人事争议案件87.5万件；立案受理劳动争议案件68.4万件，比上年下降1.3%；涉及劳动者101.7万人，比上年下降16.3%。依据中国法律，当事人对劳动人事争议仲裁裁决不服的，可以向人民法院提起诉讼。2009年，中国各级人民法院审结劳动争议案件31.7万件，有效维护了当事人双方合法权益。
加大劳动保障监察力度
劳动保障监察执法是维护劳动者合法权益的重要途径。劳动保障监察机构的主要职责是，积极宣传劳动保障法律法规，接受并依法查处劳动者投诉举报案件，并主动对用人单位守法情况进行监督检查。截至2009年底，中国共建立劳动保障监察机构3291个，配备专职监察员2.3万名。
The method of mediation and arbitration in settling labor disputes adheres to the principle of fairness, encourages parties in dispute to settle their disputes properly through consultations and mediation, and protects the legitimate rights and interests of parties concerned. In 2009 labor dispute arbitration organizations at various levels nation-wide handled 875,000 cases. Some 684,000 cases were accepted for arbitration, a decrease of 1.3% compared to the previous year. The cases involved 1.017 million workers, a decrease of 16.3% compared to the previous year. According to Chinese law, parties that disagree with labor dispute arbitration award may institute proceedings to the people’s courts. In 2009 people’s courts at various levels completed 317,000 labor dispute cases, and successfully protected the legitimate rights and interests of the parties in dispute.
Enhancing labor security supervision
Law enforcement as regards labor security supervision is an im-portant way to protect the legitimate rights and interests of workers. Labor security supervision organizations are mainly responsible for publicizing laws and regulations concerning labor security, accepting and handling workers’ complaints and reports, and supervising em-ployers’ observance of the relevant laws. By the end of 2009, China had established 3,291 labor security supervision organizations staffed by a total of 23,000 supervisors.
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